Return Policy
14-Day Refund Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your product, we offer a 14-day refund policy from the date of delivery. Please review the following terms and conditions to ensure a smooth refund process:
1. Eligibility for Refund
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The product must be unused, in its original condition, and in the original packaging.
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You must provide evidence (e.g., photos or videos) showing that the product is not working or is defective.
2. Refund Process
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Contact Us: Reach out to our customer support team within 14 days of receiving your order. Provide your order number and evidence of the issue.
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Approval: Once your claim is approved, we will provide you with a return shipping address.
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Return the Product: Ship the product back to us at your expense. Ensure it is securely packaged to avoid damage during transit.
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Refund Issued: After we receive and inspect the returned product, we will process your refund within 5–7 business days.
3. Refund Method
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Refunds will be issued to the original payment method used for the purchase.
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Shipping costs are non-refundable, unless the product is defective or damaged upon arrival.
4. Non-Refundable Items
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Products that are used, damaged, or not in their original condition.
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Products without proof of purchase or evidence of defect.
5. Contact Us
For any questions or to initiate a refund, please contact us at:
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Email: hello@cozymaison.shop
We strive to make your shopping experience as seamless as possible. Thank you for choosing Cozy Maison!